Terms of Service

Welcome to IntelliGrid AI, a mobile application operated by Guard Global Ltd, a company registered in the United Kingdom.

These Terms of Service, together with any documents referenced in them, govern your access to and use of the IntelliGrid AI mobile application, website, services, features, content, carbon tracking tools, carbon offsetting features, and related services collectively referred to as the "App" or "Services."

By downloading, accessing, registering for, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the App.

IntelliGrid AI is designed to help individuals understand, track, reduce, and offset their estimated carbon footprint.

The App may allow users to:

• Track estimated caincomplete
• Participate in gamified challenges and engagement features.
• View estimated carbon reduction or offset progress.
• Purchase or initiate carbon offset-related services where available.
• Access records or confirmations related to carbon offsetting, retirement, or registry-linked activity.

The App provides informational and sustainability-related services only. It does not provide financial, investment, tax, legal, or professional environmental certification advice.

You must be at least 18 years old to use the App.

By using the App, you confirm that:

• You are legally abincomplete

If you download the App from the Apple App Store or Google Play Store, your use of the App may also be subject to the applicable platform terms, policies, and rules.

These may include, where applicable:

• Apple Media Services Terms and Conditions.
• Apple App Store Review Guidelines.
• Google Play Terms of Service.
• Google Play Developer Programme Policies.
• Google Play Billing policies.

Apple and Google are not responsible for providing maintenance, support, refunds, warranties, or other services for the App except where required by their own platform terms or applicable law.

Where required by applicable platform rules, Apple, Google, and their subsidiaries may be third-party beneficiaries of these Terms and may have the right to enforce relevant provisions against you.

To access certain features of the App, you may need to create an account.

You agree to:

• Provide accurate, current, and complete information.
• Keep your login credentials secure.
• Not share your account with another person.
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If you create an account in the App, you may request deletion of your account from within the App or by contacting us using the details provided in the Contact Information section.

When your account is deleted, we will delete, anonymise, or otherwise restrict personal data associated with your account, except where we are required or permitted to retain certain information for legitimate business, legal, regulatory, tax, accounting, audit, fraud prevention, dispute resolution, security, registry, transaction-record, or compliance purposes.

• Compliance records.
• Security logs.
• Records required by law.
• Records connected to distributed ledger, registry, or third-party verification systems.

Where deletion is not possible, we will retain only the information required and protect it in accordance with our Privacy Policy and applicable law.

• Misrepresent your identity or provide false information.
• Use the App to upload or transmit malicious code, spam, harmful content, or unlawful material.
• Violate intellectual property rights, privacy rights, or any applicable laws.
• Attempt to manipulate carbon calculations, offset records, reward systems, payment processes, or registry-related workflows.

We may investigate suspected violations and take appropriate action, including suspending or terminating access to the App.

• Results may not represent exact emissions.
• Calculations may vary depending on methodology, data availability, assumptions, location, and user-provided information.
• The App should not be relied upon as a formal environmental audit, regulatory filing, certification, or legally binding emissions assessment unless expressly stated.

We may update calculation models, emission factors, data sources, assumptions, and methodologies from time to time to improve accuracy, compliance, and service quality.

The App may allow users to purchase, initiate, view, or track carbon offset-related services.

Carbon offsetting features may involve third-party providers, carbon credit registries, validation or verification bodies, payment processors, technology providers, and infrastructure providers.

Carbon offset purchaincomplete

• Registry records, retirement records, certificates, or confirmations may not be reversible once submitted or completed.
• We do not guarantee uninterrupted availability of third-party registry, verification, payment, or infrastructure services.
• We are not responsible for delays, failures, or unavailability caused by third-party providers, except where required by applicable law.

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For the Phase 1 release, payments in the App will be processed using Stripe or another approved card/payment processing provider where made available by us.

By making a payment, you agree to:

• Provide accurate payment and billing information.
• Pay all applicable charges, fees, and taxes.
• Comply with the terms of the relevant payment processor.
• Ensure that you are authorised to use the selected payment method.

We do not store full card details. Payment information is processed by our payment provider in accordance with its own terms, security standards, and privacy practices.

Where required by Apple App Store or Google Play policies, certain purchases, subscriptions, digital services, or in-app features may be required to use Apple In-App Purchase or Google Play Billing. Payment methods and availability may vary by platform, country, product type, and applicable rules.

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We reserve the right to modify available payment methods at any time.

Refund eligibility depends on the type of transaction, platform rules, applicable law, and whether the service has already been fulfilled.

Where a payment is made through Stripe or another approved external payment provider, refund requests may be reviewed by Guard Global Ltd in accordance with these Terms, applicable law, and any refund policy shown at the time of purchase.

Where a purchase is processed through Apple In-App Purchase or Google Play Billing, refunds may be handled according to the refund rules and processes of Apple or Google, as applicable.

You acknowledge that certain transactions may be irreversible once completed, including where:

• A carbon offset has been processed.
• A carbon credit has been retired.
• A registry submission has been made.
• A certificate or confirmation has been issued.
• A third-party provider has fulfilled the requested service.
• A transaction record has been submitted to an external registry or audit system.

Where required by law, your statutory rights remain unaffected.

The App may include rewards, points, badges, progress indicators, rankings, challenges, achievements, or other gamified features.

Unless expressly stated otherwise:

• Rewards have no cash value.
• Rewards are not transferable.
• Rewards are not reincomplete

Certain App features may use optional permissions or location data to provide carbon tracking, route-based estimates, location-based insights, personalised recommendations, fraud prevention, security, or service functionality.

We will request permission before accessing protected device features such as location, camera, photos, or files where required.

You may disable permissions through your device settings. However, some App features may not function properly if required permissions are disabled.

The App does not colincomplete

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• Account information.
• Contact information.
• Payment-related data.
• Location data, only where you grant permission or provide location-related information.
• Carbon calculation inputs.
• Transaction records.
• Registry-related rincomplete
• other data requiring permission.incomplete

We use reasonable technical, organisational, and security measures designed to protect the App, user accounts, personal data, transaction records, and related systems.

These measures may include encryption, access controls, secure infrastructure, authentication controls, and secure cloud services.

However, no system cincomplete

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

We are not responsible for third-party services, systems, outages, errors, delays, pricing changes, policy changes, or data practices, except where required by applicable law.

The App is provided for informational, sustainability, carbon tracking, and carbon offset-related purposes.

The App does not provide:

• Financial advice.
• Trading advice.
• Legal advice.
• Tax advice.
• Accounting advice.
• Professional environmental certification advice.
• Regulatory compliance advice.

Carbon credits, offset records, rewards, badges, achievements, or registry-related information displayed in the App should not be treated as investments, securities, financial products, or profit-generating assets.

You should seek independent professional advice where appropriate.

The App, including its software, technology, design, branding, logos, trademarks, content, workflows, interfaces, graphics, text, data structures, models, documentation, and related materials, is owned by Guard Global Ltd or its licensors.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App for your own lawful personal use.

You must not:

• Copy, reproduce, modify, or create derivative works from the App.
• Sell, rent, lease, sublicense, distribute, or commercially exploit the App.
• Remove copyright, trademark, or proprietary notices.
• Use our branding without written permission.
• Attempt to extract source code or underlying models except where permitted by law.

We aim to provide a reliable and useful service, but we do not guarantee that the App will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, restrict, replace, or discontinue any part of the App at any time, including features, content, payment methods, carbon calculation methodologies, rewards, registry integrations, or third-party integrations.

We may do this for reasons including security, maintenance, legal compliance, platform-policy compliance, technical improvements, commercial changes, or third-party service changes.

We may suspend, restrict, or terminate your access to the App if:

• You violate these Terms.
• You misuse the App.
• You provide false or misleading information.
• Your use creates legal, security, operational, or reputational risk.
• We are required to do so by law, regulation, court order, platform rule, or third-party provider requirement.
• We suspect fraud, abuse, unauthorised access, or harmful activity.

You may stop using the App at any time and may request account deletion as described in these Terms.

Termination does not affect rights, obligations, or liabilities that arose before termination, including payment obligations, completed transactions, registry records, audit records, or provisions that by nature should survive termination.

To the maximum extent permitted by law, Guard Global Ltd and its directors, officers, employees, contractors, partners, licensors, and service providers will not be liable for:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, business, goodwill, data, or opportunity.
• Errors or inaccuracies in carbon estimates.
• Delays or failures caused by third-party services.
• Registry delays, failures, or unavailability.
• Payment provider issues.
• Your device, network, or connectivity issues.
• Unauthorised access caused by your failure to protect account credentials.

To the maximum extent permitted by law, our total liability arising out of or related to the App or these Terms will be limited to the amount you paid to us for App services in the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury cincomplete

You agree to compensate and protect Guard Global Ltd from losses, liabilities, claims, damages, costs, and expenses, including reasonable legal fees, arising from:

• Your misuse of the App.
• Your violation of these Terms.
• Your violation of applicable law.
• Your infringement of third-party rights.
• False, inaccurate,incomplete

If we make material changes, we will take reasonable steps to inform you, such as through the App, email, or other appropriate means.

The updated Terms will become effective on the date stated in the updated version. Your continued use of the App after the updated Terms become effective means that you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using the App.

These Terms are goveincomplete

Subject to any mandatory consumer protection rights that may apply in your country of residence, the courts of England and Wales will have exclusive jurisdiction over disputes arising out of or related to these Terms or the App.

If you are a consumer in the United Kingdom, European Union, or another jurisdiction with mandatory consumer protection laws, you may have additional rights that cannot be excluded by these Terms.

If you have questions about these Terms, the App, your account, payments, privacy, account deletion, or legal matters, please contact Guard Global Ltd using the relevant contact details below.

Company

Guard Global Ltd

Company Registration Number

09379772

Registered Address

45 Queen Street, Deal, Kent, CT14 6EY, United Kingdom

General App Support

info@intelligrid.ai

Privacy and Data Protection Requests

info@intelligrid.ai

Account Deletion Requests

info@intelligrid.ai

Legal and Compliance Notices

info@intelligrid.ai

Privacy Policy

https://intelligrid.ai/privacy

If you downloaded the App from the Apple App Store, you acknowledge that Apple is not responsible for the App or its content. Apple has no obligation to provide maintenance or support services for the App, except as required under applicable law or Apple's own terms.

If you downloaded the App from Google Play, you acknowledge that your use of the App may also be subject to Google Play's applicable terms, policies, and billing rules.

In the event of any conflict between these Terms and mandatory Apple App Store or Google Play requirements, the applicable platform requirement may apply to the extent necessary.